xbjee's Privacy Policy

xbjee is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how xbjee collects, uses, stores, and protects your personal information.

By using this website or registering on our platform, you will be considered to have agreed to the terms of this privacy policy. Please read this policy carefully.

1 What Information We Collect

Various types of information are collected while using the xbjee platform. This information is used to improve your experience and to keep our services safe and effective.

1.1 Personal Identification Information

During registration and account verification, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• National ID card or passport number
• Email address
• Residential address

1.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account numbers
• Transaction history and amounts
• Visa or Mastercard details (where applicable)

1.3 Technical Information

When you use our platform, the following is collected automatically:

• IP address and device information
• Browser type and version
• Date, time, and session duration of use
• Data from cookies and similar tracking technologies
• Page view history and click patterns

1.4 Gaming Activity Information

• Betting history and statistics
• Game preferences and usage patterns
• Win and loss records

2 Purpose of Information Use

xbjee uses the information collected from you only for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification (KYC): To prevent fraud and comply with regulatory requirements.
• Financial Transactions: To process deposits, withdrawals, and maintain financial records.
• Service Improvement: To enhance user experience and introduce new features.
• Security Assurance: To detect and prevent suspicious activity.
• Customer Support: To resolve your questions and complaints.
• Responsible Gaming: To monitor the risk of gaming addiction and provide assistance when needed.
• Promotional Communications: To send offers and updates with your consent.

3 Information Sharing and Disclosure

xbjee shares your personal information with third parties only in the following circumstances:

3.1 Service Provider Partners

Only necessary information is shared with payment processors (such as bKash, Nagad, Rocket, Upay), technology providers, and security service providers. These partners are obligated to comply with our data confidentiality terms.

3.2 Legal Obligations

We may disclose necessary information in response to legal instructions, court orders, or requests from regulatory authorities.

3.3 Fraud Prevention

Relevant information may be shared with appropriate authorities if there is a need to report fraudulent activity, money laundering, or any other illegal conduct.

3.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new party. However, your information will remain under the same level of protection.

4 Data Protection Methods

xbjee adopts industry-standard security measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Data Encryption: High-grade encryption methods are used when storing sensitive information.
• Access Control: Only authorized personnel are permitted to access the necessary information.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.
• Two-Factor Authentication: An additional layer of security is provided for accounts.

5 Cookies Policy

Cookies and similar technologies are used on the xbjee website. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve website usage.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit certain features of the website.

6 Data Retention Period

xbjee retains your information for as long as necessary. The following policy is generally followed:

• Account Information: While the account is active and for at least five years after it is closed.
• Financial Transaction Records: Retained for the long term in accordance with legal obligations.
• Log Files and Technical Data: Generally for six months to one year.
• Communication Records: Customer support history is retained for up to two years.

Once the retention period ends, information is securely deleted or anonymized.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of incomplete or inaccurate information.
• Right to Erasure: You can request deletion of your information in certain circumstances.
• Right to Restrict Processing: You can request that processing of your information be restricted in certain circumstances.
• Right to Portability: You can receive a copy of your information in a structured format.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, contact us at: [email protected]

8 Protection of Minors

xbjee's services are strictly for persons aged 21 and above only. We do not knowingly collect any personal information from minors. If we are informed that we have unknowingly collected information from a minor, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please contact us.

9 International Data Transfers

Our technology infrastructure may operate on servers located in various countries. This means your information may be transferred and processed outside of Bangladesh. Regardless of where the data is processed, we maintain the standards of this privacy policy and ensure adequate protection of your information.

10 Third-Party Links and Services

The xbjee platform may include services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming). These third parties have their own privacy policies. We are not responsible for the data collection and usage practices of these third parties. We recommend that you read their respective privacy policies before using these services.

11 Policy Changes

xbjee reserves the right to change or update this privacy policy at any time. If there are any significant changes, we will notify you in the following ways:

• Via a special notice on the website
• By sending a notification to your registered email
• Via a pop-up notification when logging into your account

Continuing to use the platform after changes have been made will indicate that you have agreed to the new policy. It is recommended that you visit this page regularly to stay up to date.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Use the live chat option on our website

Our privacy team will try to respond to your questions as quickly as possible. We provide full support in Bengali.